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SPAM Policy


Hostedware Corporation provides online software application, including tools for composing and sending email survey invitations and test notifications.


Hostedware supports only permission-based email marketing and research practices, and has implemented this SPAM Policy to:

  1. Help prevent Hostedware from being used to send unsolicited commercial emails (UCE) or SPAM.
  2. Provide information to our customers and end-users about UCE and SPAM.
  3. Respond to complaints suggesting that Hosted Survey™, Hosted Test™, or other software tools provided by Hostedware, or Hostedware's computers or servers, have been used to send UCE or SPAM.

Hostedware's SPAM Policy is a zero-tolerance policy against sending UCE or SPAM that is in any way associated with Hostedware, our customers, or our customers' clients, associates and end-users. You are prohibited from using Hostedware to send UCE or SPAM, and you are prohibited from sending UCE or SPAM from any third party email system as a means of inviting respondents to take surveys or complete questionnaires hosted on Hostedware's servers or network. Infringement of this policy includes, but is not limited to:

  • Using Hostedware to send mail which advertises or mentions a survey hosted by Hostedware to computer end-users or email accounts who have not specifically requested or opted-in to receive emails from you, or who have specifically requested NOT to receive this type of email from you.
  • Sending, being involved in sending, or employing a third party to send email which advertises or mentions a survey hosted by Hostedware to computer end-users or email accounts who have not specifically requested or opted-in to receive emails from you, or who have specifically requested NOT to receive this type of email from you.
  • Sending emails using Hostedware for any purpose other than conducting a legitimate survey, poll or research project, or online questionnaire.
  • Forging message headers to mask the originator of the message.
  • Harassment, whether through language, frequency, or size of messages.

Generally speaking, UCE or SPAM does not include sending surveys or email notifications of surveys to customers, employees, business partners, students, faculty, association members, or any other group that you communicate with on a regular basis, or with whom you have previously established a business, academic or personal relationship.


The following sources of email lists are usually acceptable:

  • Customer, employee, colleague, student and member lists.
  • Double opt-in lists you develop or have developed for survey panels, newsletters, newsgroups, discussion lists or user groups.
  • Prospect lists rented from list service providers who assure double opt-in inclusion, when the audience is reasonably targeted, where the service providers have provided clear opt-out or unsubscribe opportunities, and where the list is being used for its original purpose and intent.

The following sources of email lists are usually unacceptable:

  • Lists generated with web spiders or email address collector programs.
  • Lists containing general email account names such as webmaster, info, sales, support, etc.
  • Email addresses collected from third party discussion lists or newsgroups.
  • Prospect lists generated without using a double opt-in process, when the audience is not at all targeted, where the service providers have not provided clear opt-out or unsubscribe opportunities, or where the list has been shared and is no longer being used for its original purpose or intent.
  • Any email addresses collected without the knowledge and approval of the owner of the email.

Generally speaking, any list created in a way that does not offer choice about inclusion is considered a SPAM list. If you have a question about whether your email list is appropriate, please send email to Customer Service.

SPAM Resources

For more information about what SPAM is, why it is bad and what can be done about it please visit the following sites:

The Mail Abuse Prevention System

The Network Abuse Clearing House

The Coalition Against Unsolicited Commercial E-mail

SpamCon Foundation Law Center

Spam Reporting Service and other resources

Read the text of the USA CAN-SPAM Act of 2003

Responding to SPAM Complaints

If Hostedware, or any of our technology partners, including Data Center Facilities or Internet Service Providers, receive complaints about UCE or SPAM directly related to your use of our service, or email invitations for your surveys hosted by us, regardless of the source of your email list, we reserve the right to immediately suspend your account while we investigate. If we feel the complaints are legitimate, or if you do not cooperate with our investigation, we reserve the right to immediately close your account without refund. If you are using a legitimate email list but have concerns that some participants may unwittingly report your email as SPAM when in fact it is not, please contact us in advance.


If you use Hostedware to send any emails that are not invitations to a survey or questionnaire hosted by us, we reserve the right to immediately and permanently close your account without refund. We will also charge you for all costs associated with investigating and prosecuting you for misuse of our products and services.


NOTICE: Sending unsolicited email advertisements to or through Hostedware computer systems will use or cause to be used Hostedware servers located in California. Any unauthorized use of Hostedware computer systems is a violation of the Hostedware Terms of Service, Spam Policy, and certain federal and state laws, including the Computer Fraud and Abuse Act (18 U.S.C. § 1030 et seq.), Section 502 of the California Penal Code, and Section 17538.45 of the California Business and Professions Code. Such violations may subject the sender and his or her agents to civil and criminal penalties.

Believe You Have Been Spammed?

Please forward a copy of the unsolicited email to Customer Service and provide any other information that you believe may help us in our investigation.


Hostedware takes SPAM prevention very seriously. Thank you for reviewing our Spam Policy.




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